Terms and Conditions for Mr. Jeff Laundry Rivonia

1. General Information

1.1 These terms and conditions govern the use of Mr. Jeff Laundry Rivonia's laundry and dry cleaning services.

1.2 By using our services, you agree to comply with these terms and conditions.

1.3 We reserve the right to amend these terms and conditions at any time without prior notice.

2. Service Agreement

2.1 Mr. Jeff Laundry Rivonia provides laundry and dry cleaning services in exchange for payment as outlined in our price list.

2.2 We commit to handling all items with the utmost care and professionalism, as reasonably expected of a professional laundry service.

2.3 Services offered include (but are not limited to): washing, drying, ironing, and dry cleaning.

3. Turnaround Time

3.1 Standard turnaround time is [insert time] business days unless otherwise specified.

3.2 Express services may be available upon request and are subject to additional fees.

3.3 Unforeseen circumstances, such as machine breakdowns or delays from third-party suppliers, may extend the turnaround time, and customers will be notified as soon as possible.

4. Item Inspection and Acceptance

4.1 We inspect all items at the time of collection or drop-off and reserve the right to refuse service for items that are excessively soiled, damaged, or contain hazardous materials.

4.2 We will not be held liable for any pre-existing damage, such as tears, holes, loose buttons, or discoloration, which are brought to our attention prior to cleaning.

4.3 Customers are responsible for notifying us of any special care instructions or concerns about specific items.

5. Care of Garments

5.1 We follow the care instructions on garment labels. If no label is present or the label instructions are unclear, we will proceed with the cleaning method we deem most appropriate.

5.2 Mr. Jeff Laundry Rivonia will not be liable for damage to items that result from following incorrect care instructions provided by the customer or from the absence of care labels.

6. Damaged or Lost Items

6.1 In the event that an item is lost or damaged while in our care, we will compensate the customer with a refund based on the current market value of the item, taking into account its age and condition at the time of receipt.

6.2 Our liability for any loss or damage to any item is limited to a maximum of [insert amount] per item.

6.3 Customers must report any missing or damaged items within 48 hours of receiving their laundry. Claims made after this period will not be considered.

7. Uncollected Items

7.1 Items not collected within 30 days of the agreed-upon collection date will be considered abandoned, and Mr. Jeff Laundry Rivonia reserves the right to dispose of or donate such items without further notice to the customer.

7.2 Any costs associated with storing uncollected items beyond the 30-day period may be charged to the customer.

8. Payment Terms

8.1 Full payment is required before the release of cleaned items. Payments can be made via cash, card, or other approved methods.

8.2 Prices are as listed at the time of order placement, and any changes in pricing will not affect existing orders unless there is a mutual agreement.

8.3 Mr. Jeff Laundry Rivonia reserves the right to withhold items until full payment is received.

9. Limitation of Liability

9.1 Mr. Jeff Laundry Rivonia is not responsible for damage caused by the deterioration of fabrics due to age, previous treatment, or manufacturing defects.

9.2 We are not liable for any indirect, incidental, or consequential damages, including loss of profits or loss of business.

9.3 In the case of force majeure events (such as floods, fires, strikes, or any other events beyond our control), our liability is limited to returning any affected items to the customer without further compensation.

10. Customer Obligations

10.1 Customers must ensure all items given for cleaning are free from valuable items, including money, jewellery, or electronic devices. Mr. Jeff Laundry Rivonia will not be liable for any loss of such items.

10.2 Customers are required to accurately declare any special fabrics or garments that require specific care to prevent damage.

11. Complaints and Dispute Resolution

11.1 Any complaints regarding the quality of service must be reported to Mr. Jeff Laundry Rivonia within 48 hours of receiving the cleaned items.

11.2 We aim to resolve disputes amicably; however, if this is not possible, disputes will be referred to the relevant legal authorities for resolution.

12. Governing Law

12.1 These terms and conditions are governed by the laws of South Africa, and any disputes shall be subject to the jurisdiction of the South African courts.

13. Privacy Policy

13.1 We are committed to protecting your privacy. Any personal information provided to us will be used solely for the purpose of fulfilling your order and will not be shared with third parties without your consent.

14. Contact Information

14.1 For any queries, complaints, or service-related issues, please contact us via email at hello@mrjeffrivonia.co.za or mrjeffrivonia@gmail.com or phone at 011 568 2722. You may learn more about our business on our website at https://mrjeffrivonia.co.za

15. Redemption of Coupons and Vouchers

15.1 Coupons and vouchers issued by Mr. Jeff Laundry Rivonia are valid for the period specified on the coupon or voucher and must be redeemed within this period.

15.2 Coupons and vouchers can only be used for services offered by Mr. Jeff Laundry Rivonia and cannot be exchanged for cash or used to purchase gift cards.

15.3 Each coupon or voucher is valid for a single transaction and cannot be combined with other promotions, discounts, or offers unless expressly stated.

15.4 Customers must present the original coupon or voucher at payment or checkout on our App platform. Photocopies or altered coupons/vouchers will not be accepted.

15.5 Coupons and vouchers may be subject to a minimum order requirement, as stated in the terms of the offer.

15.6 Mr. Jeff Laundry Rivonia reserves the right to reject any coupon or voucher that appears to be fraudulent, expired, or invalid.

15.7 Lost, stolen, or damaged coupons or vouchers will not be replaced or refunded.

15.8 Any additional terms and conditions associated with specific coupons or vouchers will be stated on the voucher or coupon itself.